Sennheiser: Great Product, Even Better Service

A number of years ago, Shauna bought me what are arguably some of the finest headphones you’ll ever slap on your noggin. Prior to that, I hadn’t even heard of Sennheiser, but it didn’t take long for me to become a fan. The mid-range PXC-250s always impressed me with clean sound and amazing noise reduction. I was also impressed with the speed with which they did a repair the one time they broke. Even though it was basically my fault (I had a static discharge when I picked them up), they fixed them and sent them back with no questions asked.

I was sad, then, when they finally started really failing out after about six-ish years. For a while, I’d have to thump the noise-cancelling electronics against my palm a few times to get sound in both ears. A couple of months ago, even that stopped working. I sadly thought that I’d have to buy a brand new set to enjoy that sweet, sweet audio goodness.

And then I got a great idea: why not see if there’s a repair service? Lo and behold, there is! For just $50, I could send in my busted pair for headphones for a quick fix. Given that it’s a good $150-200 to replace them, this was an absolute bargain. They even provided a shipping label so I could just drop off the box at a UPS Store on my way to work.

Today, I got a box from them. When I opened it, it didn’t contain my headphones. No, apparently Sennheiser decided to send me a brand new pair of PCX-250 IIs, the upgraded model! They’re lighter, use only one battery instead of two, and fix a cord design from the predecessor that I hadn’t much cared for. It was one of the most pleasant surprises in customer service that I’ve had in a long time.

If you’re looking for a great set of headphones that keep on giving, you should buy Sennheiser. They’ve made me a big fan.